While we have a lot of support, the core Bureau team is myself and Lori Averitt. When more membership money started coming in I thought maybe we should grow the team so we can do more. But once we had the results from the Better Bureau Survey I realized I was looking at it wrong. We need to focus our time on what gives Bureau members the most value vs. figuring out how to keep doing all the things at a bigger scale. So here is some of what we’re rethinking.
The web is a funny place, and I don’t just mean cat memes (but yes, I do also mean cat memes). It’s weird to buy a couch online and then get nothing but couch ads for weeks like you needed a second one. Or say something online and suddenly have a mob of people show up to tell you you're wrong when you were just talking about cats on a couch memes.
Thanks to everyone who sent in their "you need to know" and "I wish I'd known" replies to our last newsletter. Your experiences and insights helped us put together this approach to finding an effective broker.
I was talking with David C. Baker yesterday about the high amount of webshops that are for sale right now. I’ve been in the digital services space for over 20 years and there has never been anything like this in our industry. He’s seeing the same surge and we dug into some of the challenges owners are facing. Should they sell? How do they determine their value? What are the first steps in the process? This level of interest with a lack of experience in selling a business means many of us have to be careful.
The Bureau is 10 years old! Of course we've learned a thing or two over the past decade. So here are 2nd half of the 10-ish of those.
The Bureau is 10 years old! Of course we've learned a thing or two over the past decade. So here are 10-ish of those.
We're talking with Warren Wilansky about his company Plank's approach to designing ethically driven websites. Which is where he and his team developed and released for us all to dig into; Plank's Ethical Web Design Framework.
We’ve all been trying to figure out what’s going on with compensation and benefits since the great resignation started. Over 3.8 million people quit their jobs in April of 2021 looking for better pay, conditions and work/life balance. For those with a career in digital, it sure looks like they found it. But is it sustainable? Read on to learn more. Oh, and if you’re a member, check the #announcements channel in Slack. You’ll find the complete 2022 Salary Guide waiting for you. 😉
There are things I believe in very strongly when it comes to managing clients: We have to establish and maintain trust. We have to actively listen and confirm what we heard. We need to make sure bad news travels at the same speed as good news. But should we focus on client happiness? I think it can lead to some big problems, honestly. But happy clients bring huge benefits. And since International Happiness Day is just around the corner, let's dig into this!
Most shop owners keep a mental tally of clients and finances, even if you’re not the one making sales calls and running spreadsheets every day. And the last thing you want is a pissed-off client ripping you a new one for a situation that’s been brewing for a while, especially when the whole thing could have been solved by a simple chat earlier.
